Restart your internet browser and try sending an email to your own email address using the webmail interface. If this doesn't work, make sure to include an error message in the issue description field below. This step is required for all email issues, including speed problems.

Website loading problems are usually caused by customer's ISP. To check if there is a problem with your website, go to www.isitup.org and type in your web address. If you get a 200 (OK) response with a good time, the problem is on your side. Try restarting your computer and checking all cable connections. If this does not help, contact your ISP. If you get a negative response from www.isitup.org, mention this in the issue notes.

Perhaps your website was hacked (broken into). This can happen if you do not keep your password secure or access your WebGears/webmail from public internet access points. Paste a web address of the page where unwanted content is visible and we will investigate. If your site is hacked we will have to change your passwords. We keep backups of your website, so don't worry about the missing/modified content.

Microsoft dropped support for IE6 and so did we. If you are still using IE6 due to software requirements, your website will be only partially readable. We strongly advise you to use a modern browser for security reasons. Using old browsers like IE6 you are at risk of viruses, malware and data loss. To download a secure browser, go here.